Privacy Policy
Effective Date: 18/05/2025

At Augusto Travel Uganda Limited (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, book our travel services, or communicate with our team.

By using our services or accessing our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal data from you:

• Personal Identification Information: Full name, date of birth, passport details, nationality.
  
  
• Contact Information: Email address, phone number, physical address.
  
  
• Travel Preferences & Requirements: Dietary restrictions, medical conditions, mobility needs, accommodation preferences.
  
  
• Payment Information: Transaction details (note: we do not store credit card numbers).
  
  
• Travel Documents: Copies of visas, insurance proof, vaccination certificates.
  
  
• Website Usage Data: IP address, browser type, device info, pages visited (via cookies or analytics tools).
  
  

2. How We Use Your Information

We collect and use your information to:

• Process bookings and manage reservations.
  
  
• Communicate with you regarding your itinerary, payments, or travel updates.
  
  
• Customize travel experiences based on your preferences.
  
  
• Ensure compliance with legal or regulatory obligations (e.g., immigration or health requirements).
  
  
• Improve our website functionality and customer service through analytics.
  
  
• Send you travel updates, promotional offers, or newsletters (only if you opt-in).
  
  

3. Sharing Your Information

We may share your personal information with:

• Third-party service providers (hotels, transport providers, park authorities, etc.) solely for the purpose of delivering booked services.
  
  
• Government authorities as required for visa processing, border entry, or public health compliance.
  
  
• We do not sell or rent your personal information to third parties for marketing purposes.
  
  

4. Data Security

We take appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure servers and encrypted data transfers.
  
  
• Restricted internal access to client information.
  
  
• Regular data backups and system monitoring.
  
  

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, this is up to 5 years after your last interaction with us unless legal or tax obligations require longer retention.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
  
  
• Request corrections or updates to your information.
  
  
• Withdraw consent or request deletion of your data (subject to legal requirements).
  
  
• Object to certain processing activities, such as direct marketing.
  
  

To exercise these rights, please contact us using the details provided below.

7. Cookies and Website Tracking

Our website may use cookies to enhance user experience, analyze site traffic, and deliver relevant content. You can control cookie preferences via your browser settings.

8. Third-Party Links

Our website may contain links to other travel-related websites. We are not responsible for the privacy practices or content of these external sites.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please reach out to:

Augusto Travel Uganda Limited
📞 (+256) 7667 82222
📧 info@augustotravel.com
🌐 www.augustotravel.com